Most frequent questions and answers

How can I contact you?

You may email us at [email protected] or call us at 888-552-8665 from 9 AM to 5 PM Monday through Friday.

I have a technical question or a problem with one of your products or I want to know where I can buy your products.

Follow the link on the main page to the brand website that you are interested in and use the FAQs or the “Contact us” page, or use the “Where to Buy” feature to locate a distributor in your area.

What warranty do you offer?

Most of our products carry a 2 year warranty against defects. Batteries are usually 1 year. Go to your brand website for more details.

Why do you have 3 brands of tools and which one should I choose?

Genesis Power Tools are basic High-Quality Power Tools for the Do it Yourselfer. Apprentice Power Tools have a few more features and include added value and storage cases. Powersmith Power Tools are for a more serious DIYer and even light professional use, featuring more power, heavy-duty construction, and many pro-level features.

Why should I register my Richpower product? How do I register my Richpower product?

Your feedback gives us valuable information to help us continually improve and upgrade our products as well as your buying experience. Also, you will be assured of receiving any product updates or notifications related to your product. Follow the link on the main page to your brand’s website to register.

Where are your products made?

Richpower products are made in China to our exacting specifications.

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